Privacy Policy
ITCloser Technologies | Last Updated: October 26, 2025
We are committed to protecting your privacy. This policy describes how we collect, use, disclose, and protect the personal data of users of our courses and mentorship programs. By using our Services, you consent to the data practices described herein.
1. Data We Collect
We collect personal data to provide and improve our Services. This includes:
- A. Information You Provide Directly: Name, email address, password (hashed), country of residence, contact number, Billing address, payment card details (handled securely by third-party processors), transaction history, professional background, educational history, goals for mentorship, profile photo, and communication content.
- B. Information We Collect Automatically: Usage data (course progress, content accessed), Technical data (IP address, browser type, device type), and Tracking data (cookies, web beacons, and similar technologies).
2. How We Use Your Data (Purposes and Legal Basis)
We use your personal data for the following core purposes:
| Purpose of Use | Description | Legal Basis |
|---|---|---|
| Service Provision | To create and manage your account, deliver courses and mentorship, process payments, and provide customer support. | Performance of a Contract |
| Personalization | To customize your learning experience, recommend courses, and match mentees with appropriate mentors. | Legitimate Interests |
| Security & Fraud | To protect our platform, Users, and mentors from fraudulent, unauthorized, or illegal activity. | Legitimate Interests and Legal Obligation |
| Communication | To send service announcements, administrative messages, and information about courses you are enrolled in. | Performance of a Contract and Consent (for marketing) |
| Service Improvement | To analyze usage trends, perform internal audits, and develop new features or materials based on User needs. | Legitimate Interests |
| Legal Compliance | To comply with legal obligations, enforce our Terms and Conditions, and resolve disputes. | Legal Obligation |
3. Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
- A. Mentors and Instructors: To facilitate the mentorship program and course delivery, we share necessary profile and progress information.
- B. Service Providers: Including Payment Processors (e.g., Paystack, Stripe, mobile money gateways), Cloud Hosting Providers (e.g., Google Cloud), and Analytics Providers (e.g., Google Analytics).
- C. Legal and Regulatory Authorities: As required to do so by law or to protect the rights or property of ITCloser.
4. International Data Transfers (African Students)
As ITCloser serves students across various African countries, your data may be transferred to, stored in, and processed in Nigeria and other locations where our service providers operate.
We ensure that any international transfer of data complies with relevant data protection laws and implement appropriate safeguards to protect your data.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Services for authentication, remembering preferences, analyzing site usage, and targeting advertisements.
You can instruct your browser to refuse all cookies, but this may affect your ability to use some portions of our Service.
6. Data Security and Retention
A. Security: We use industry-standard security measures (including encryption and secure storage) designed to protect your data, though no method is 100% secure.
B. Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Data Protection Rights
Depending on your location, you may have the right to:
- Access: Request copies of your personal data we hold.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure ("Right to be forgotten"): Request deletion of your personal data under certain conditions.
- Restriction of Processing: Request that we limit the way we use your data.
- Data Portability: Request that we transfer your data to another organization.
- Object: Object to the processing of your data in certain circumstances.
To exercise any of these rights, please contact us using the details below.
By Email: info@itcloser.com
8. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If we become aware of such collection, we take steps to remove that information.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By Email: info@itcloser.com
This policy is subject to change. For specific inquiries regarding your data, please use the contact information provided in Section 10.
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